Before you contact the Health Complaints Commissioner
Have you raised your concerns with the health service provider? Where it’s appropriate to do so, you should first raise your concerns with the health service provider.
In most cases the Health Complaints Commissioner will not accept your complaint until you have made a reasonable attempt to resolve your concerns directly with the health service provider before submitting a complaint to us.
How to make a complaint to your health service provider
You should:
- make a complaint as soon as possible after the issue occurs
- explain your concerns in a calm and respectful manner
- provide realistic outcomes
- provide as much information as you can to ensure they can resolve your concerns
- give them time to respond and seek an agreed upon timeframe
- provide current contact details.
What to expect
Not all issues raised will provide the outcomes you are seeking. However, the health service provider should:
- acknowledge your complaint and concerns
- attempt to reach a clear understanding of your issues
- try to reach a solution, including providing an explanation or further information.
Complain to the Health Complaints Commissioner
If you are not satisfied with the response from the health service provider, you can make a complaint to the Health Complaints Commissioner. The complaint must:
- be in writing
- be about an issue that occurred in the last two years
- must explain why you think the response from the health service provider is wrong
- outline the outcome you are seeking
- provide copies of all relevant information.
Contact us
You can contact us by:
- emailing us at health.complaints@healthcomplaints.tas.gov.au
- calling us on 1800 001 170
- visiting us in person at level 6, 86 Collins Street, Hobart, Tasmania.