Publications

Annual Reports


Please visit the Libraries Tasmania online archive (external link) for previous editions of the Health Complaints Commissioner's Annual Reports.

Case Summaries

We can achieve a range of outcomes.

These case summaries are based on real complaints and highlight some of these outcomes. Names and identifying details have been changed to protect privacy.

Fact Sheets

Conciliation

Download the printable Conciliation Fact Sheet (DOCX, 27.5 KB)

Download the printable Conciliation Fact Sheet (PDF, 501.0 KB)

Posters and postcards

We have A3 posters available to display at your organisation, and also double-sided postcards which you may like to hand out to your clients, or display on a counter.

Please contact us if you would like to obtain any of these for display purposes and we can post them to you, or you can collect from our office.

Images of posters (PDF, 206.3 KB)

Image of postcards (PDF, 43.9 KB)

Strategic Plan

The Strategic Plan for 2020-2023 is currently under development.

Tasmanian Charter of Health Rights and Responsibilities - Guidelines for Health Service Users and Providers

The current edition was published in July 2006 by a previous Ombudsman (Simon Allston).

The text of the original Tasmanian Charter is available on this website.

Australian Charter of Healthcare Rights

The Australian Charter of Healthcare Rights (external link) describes what consumers, or someone for whom they care, can expect when receiving health care.

A detailed guide (external link) and a summary booklet (external link) are designed to support consumers to better understand their healthcare rights and what they can expect from the Australian healthcare system. A shared understanding of healthcare rights is important for providing safe and high-quality care. These resources can be used by consumers and clinicians to guide discussions about healthcare rights.

The Australian Commission on Safety and Quality in Healthcare has developed a range of resources (external link) to support people to understand and use the Australian Charter of Healthcare Rights.

Resources

Community Outreach

The main organisations involved in Tasmania's health complaints system jointly hosted the first ‘Understanding the Tasmanian Health Complaints System’ sessions in March 2021.

Consumer Network Forum March 2021 'Understanding the Tasmanian Health Complaints System' (external link)

Updated: 26th October 2021