Outcomes and improvements

We can achieve a range of outcomes through our voluntary process. Resolving your complaint can occur through:

  • detailed explanations
  • apologies
  • refunds, or
  • quality improvements.

Significant improvements in the delivery of health services can be achieved as a result of your complaint. Examples of improvements made during 2019-2020 include:

Improvements - Initiated by Health Service Providers

Improvements - Initiated by OHCC

Improvements - From cases closed in Conciliation

Updated: 30th April 2021