What if the complaint is about me?

Most people who complain to us want to know what went wrong, why it happened and what can be done to prevent similar incidents.

Its natural to feel defensive when someone lodges a complaint against you but take time to consider the issue and compose yourself before dealing with the person making the complaint.

Every complaint is an opportunity for you to improve your service. Thats why we encourage people to raise their concerns with you first.

Many complaints are resolved through the provision of an explanation, detailed information and an apology where needed.

Step 1 Talk to the complainant

  • Take the complaint seriously and try to deal with it as quickly and directly as possible. 

Step 2 Contact us

  • If you and the complainant are unable to resolve the concerns, we are here to help. To contact us click here.